Terms and Conditions Policies
At Magick Artifacts, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible.
We make every attempt to process the refund as quickly as possible. But Square(our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Requesting a Refund
Follow the steps below to get your refund request sent to us:
- Please do not request a refund on items damaged in shipping.
- Digital goods and Custom made items have a no-refund policy.
- Full refunds are offered on Non hand made items within 15 days of purchase.
- Full refunds are offered within 7 days of your date of purchase on all other items.
- In the form below, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
- To improve our products for users like yourself please provide further details like photos and or video.
- Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the refund process.
- These items can not be resold as new so your refund may or may not include shipping and may or may not include a 20-50% restocking fee on all hand made items.
Requesting a Exchange
Follow the steps below to get your exchange request sent to us:
- Digital goods and Custom made items have a no-exchange policy.
- A full exchange is offered on items within 15 days of purchase.
- In the form below, clearly state you want a exchange and then provide us with an order ID. If you want a exchange for a part of the order, please name the products you want a exchange for.
- To improve our products for users like yourself please provide further details like photos and or video.
- Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the exchange process.
- This exchange’s may or may not include shipping and may or may not include a 20% restocking fee on all hand made items.
Damaged in Shipping
Follow the steps below to get your exchange request sent to us:
- All goods sold include shipping insurance and is subject to the shippers rules and decisions.
- Damaged goods must be requested within 3 days of delivery.
- In the form below, clearly state that item was damaged in shipping and then provide us with an order ID. Also to support this claim you must send us photos of the box and the products.
- Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your loss we will be in touch confirming the claiming process.
- This claim may take a week or two and when we win the claim you will be sent a replacement.
- If shipping damage is evident we may or may not send a replace with end 3 days of receiving this request.
Requesting Warranty Service
Follow the steps below to get your warranty service request sent to us:
- Please do not request a warranty on items damaged in shipping.
- Digital goods have a no-warranty policy.
- A full 6-month warranty is offered on all remaining products.
- In the form below, clearly, state you want a warranty service and then provide us with an order ID. If you want a warranty service for a part of the order, please name the products you want a warranty service for.
- To improve our products for users like yourself please provide further details like photos and or video.
- Once you submit the warranty service request you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the warranty process.
- This warranty includes but not limited to: product malfunctions, electronic failures, remote malfunctions, but do not include product misuse like but not limited to: improper storage, damage by dropping, battery and battery leaks, improper handling.
- This warranty does not include: Battery’s, battery chargers, Lipo’s, storage cards and items not made by Arcane Relics.
- This warranty may or may not include shipping.
- Warranty on items after the first year may or may not include shipping, labor, and parts.